tts.snapbytes.comTime to SLA - The Best SLA Tracking App for Jira | Snapbytes

Home About How Features Reviews Try It Free The Best-Selling SLA Tracking App An all-in-one SLA solution for all Jira applications created by Snapbytes, an Atlassian Solution Partner, and used by over 1,200 customers all over the world! Try It Free Request Demo Our Clients We are proud to help our clients track their SLAs with ease. -- We are proud to help our clients track their SLAs with ease. Previous Next Watch Our Video About Time to SLA Why? -- An SLA is not just a document but a promise to your customers. We know that trustworthiness fades if you fail to keep just one promise. We also know how tough it is to keep track of all of your SLAs. -- How? -- We want to help you to keep your service quality and trustworthiness high by giving you a tool that instantly visualizes how your teams are doing, and warns you when an SLA is about to be breached. -- What? -- So we created Time to SLA! A customizable SLA tool which outshines other SLA tracking tools with its stable configuration, tracking, reporting, search features and user-friendly screens. -- Why choose Time to SLA Top Vendor on Atlassian Easy Transfer from Others Easy Going with Others Top Vendor on Atlassian Market Snapbytes is a Platinum Solution Partner and Top Vendor on Atlassian Market. Being a Top Vendor, Snapbytes ensures excellent customer experiences, to present stable plugins, and to give support at least 8 hours a day, five days a week. Try It Free Easy Transfer from other SLA tools Are you using another SLA tracking tool and don't want to lose your past SLA data? No worries, Time to SLA can easily re-calculate all SLA information for your existing issues. Try It Free Easy Going Other Plugins You can easily integrate Time to SLA with the plugins Better Excel, EazyBI, and Script Runner. Moreover, we have prepared many REST services to integrate with others easily. Try It Free Why choose Time to SLA? Top Vendor within Atlassian Marketplace Snapbytes is an Atlassian Solution Partner and Top Vendor within Atlassian Marketplace. As a Top Vendor, we ensure excellent customer experiences, stable plugins and give support at least 8 hours a day, 5 days a week. Easy Transfer from Other SLA Tools Are you using another SLA tracking tool and don't want to lose your old SLA data? Well not to worry, Time to SLA can easily re-calculate all SLA information for your existing issues. Easy Integration with Other Plugins You can easily integrate Time to SLA with the plugins Better Excel, eazyBI and Script Runner. Moreover, we have prepared many REST services to integrate with other plugins easily. Getting Started Time to SLA provides everything that you need in 3 easy steps. -- Time to SLA provides everything that you need in 3 easy steps. Step 1 - Create Define SLA contract conditions based on Jira issue statuses, date fields or comments. Set SLA goals as a negotiation date field, fixed duration or dynamic duration. Narrow down the scope by using JQL functions if necessary. And your SLA contract is ready to begin! Learn More Step 2 - Track The SLA panel is ready as soon as your SLA contract is in progress. Check the color to see the status and use the real countdown timer to find out how much time is left. Need more? Then you can add more colored TTS fields to issues. Learn More Step 3 - Report Pick which fields you want to see in the report and with the TTS JQL functions, you can get specific results quickly. Export your results to Excel with just one click. Need to see live data? Then you can add built-in TTS gadgets to your dashboard and watch your status live. Learn More This is how it goes We provide all you need in 3 levels. -- We provide all you need in 3 levels. 01 Create Define SLA contract conditions on Jira issue statuses, date fields, or comments. Set SLA goal as a negotiation date field, fixed duration or dynamic duration. Narrow down the scope by using JQL functions if you need. And your SLA contract is in progress! 02 Track SLA panel is ready as soon as your SLA contract is in progress. Check the color to see the status and see how much time left with the real count down timer. Need more? Add more coloured TTS fields to issues. 03 Report Pick which fields you want to see in the report, and with TTS JQL functions get specific results quickly. Export your results to excel with only one click. Need to see live data? Add built-in TTS gadgets to your dashboard and watch your status live. More Features Countdown Timer -- With our on-screen timers, you can see exactly how much time is left on an SLA. -- Reports -- Prepare customizable reports. Pick fields, format the data and export to Excel. -- JQL Functions -- Use our handy JQL functions to get specific results in your reports. -- Notifiers -- Send e-mail notifications to alert your team before it's too late. -- SLA Fields -- Add SLA fields to display information and visualize SLA statuses with colors. -- REST Services -- Integrate Time to SLA with the plugins Better Excel, eazyBI and Script Runner. -- Do you need any help? -- Snapbytes is a Top Vendor committed to providing support for our apps at least 8 hours a day, 5 days a week. -- Support Ticket Reviews Don't just take our word for it, here's what our clients say about us... -- Don't just take our word for it, here's what our clients say about us... Great app, easy to configure. It took me a couple of minutes to define and watch SLAs. Barbara Lohan TTS is gradually being enriched with very useful functions. In our company we used Vertygo SLA, I must say that the transition to TTS was not difficult. The support team is competent and quick in responding. Domenico Troisi Fantastic add-on. Compliments JIRA Service Desk perfectly and has allowed us to easily setup complex SLA requirements that we weren’t able to achieve with JSD’s inbuilt functionality. Highly recommend this plugin. Michael Pasqualone Time to SLA is a wonderful app, very mature which goes beyond the Jira Service Desk capabilities! I strongly recommend. Nathan Chantrenne I love the real time count down! Darren I do recommend this app. Configuration is simple and quick. App is giving a lot of useful functionality. Support is great, too ...